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Hotels.com Best Rate Price Guarantee
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Prepaid hotel and vacation rental reservations booked through this site are guaranteed to be the lowest rate you can find. If there is a lower rate available for the same dates and the same hotel or vacation rental, you must contact us prior to the property's cancellation deadline of your Prepaid hotel and vacation rental reservation. We will either refund you the difference or cancel the reservations without penalty. This guarantee only applies to Prepaid hotel and vacation rental. It does not apply to special events such as New Year's or major sporting events. To learn more or to claim a guarantee, read below.
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| FAQ - Frequently Asked Questions
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1.
"What are the requirements for claiming the Best Rate Price Guarantee?"
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You must have already booked a prepaid reservation.
The completed Best Rate Guarantee form must be submitted prior to the property's cancellation deadline.
The lower rate must be available for booking with identical specifications of the original request (ex: same hotel, same date and same room type).
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3. "When can I expect to receive a response?" |
| We will respond via email within 4 hours during regular business hours, or if outside of regular
business hours, we will reply the next business day. |
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4. "How is my credit issued?" |
| Credit is issued directly to the credit card provided at the time of booking. The credit will usually
appear on your statement within 7-10 business days. |
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